Shipping and Returns
Ka Ling Limited provides shipping and return services for Women's Shoes purchased through kbcjstiletto.com. This document explains shipping conditions, the 14-day no-reason refund policy, return shipping obligations, refund timelines, damaged item claims, and non-returnable conditions.
Shipping Policy Overview
Ka Ling Limited ships Women's Shoes to destinations served by available carriers. Shipping options and charges are displayed at checkout before order completion. The customer must provide a complete and accurate shipping address. Ka Ling Limited is not responsible for delays, losses, or misdeliveries caused by incorrect address information supplied by the customer.
Order Processing
Orders are processed after payment authorization and address verification. Orders with incomplete payment information, unverified addresses, or potential fraud indicators may be held or cancelled. Processing occurs during standard operational periods. The customer receives a confirmation message after order acceptance. Tracking information is provided when the carrier makes it available.
Delivery Timelines
Delivery timelines vary by destination, carrier route, customs review, and local postal conditions. Ka Ling Limited does not guarantee a specific delivery date. Any delivery estimate displayed by a carrier is an estimate and not a contractual commitment. The customer must monitor tracking information and contact the carrier for transit updates after shipment.
Shipping Charges and Duties
Shipping charges are shown at checkout. The customer bears all customs duties, taxes, import fees, and brokerage charges imposed by the destination country. Ka Ling Limited does not reimburse these charges. Refused shipments remain the customer's responsibility, and any return shipping costs caused by refusal are borne by the customer.
14-Day No-Reason Refund Policy
The customer may request a refund within exactly 14 calendar days from the date of receipt for any reason. The request must be initiated within this 14-day period. The returned item must be unused, unworn, unaltered, and in original packaging with all original tags attached. The customer must provide proof of purchase and order details. After the 14-day period, no-reason refund requests are not accepted. This policy does not replace the separate damaged or defective item claim period.
Return Shipping Costs
The buyer completely bears all return shipping costs. Ka Ling Limited does not provide prepaid return labels unless required by applicable law. The customer must use a trackable shipping service and retain the tracking number. Ka Ling Limited is not responsible for returned items lost or damaged in transit before receipt.
Refund Processing Time
Refund arrival time is at least 14 days from approval. Refunds are issued to the original payment method after Ka Ling Limited receives and approves the returned item. The refund arrival time is at least 14 days. Additional time may be required by the customer's financial institution, card issuer, or payment provider. The customer must allow the full processing period before contacting Ka Ling Limited about a missing refund.
PayPal Refund Timelines
PayPal refunds take at least 14 days to appear after approval. In certain regions, local laws require up to 30 days for PayPal refunds. The customer must allow up to 30 days in those regions before treating a PayPal refund as delayed. Ka Ling Limited does not control PayPal internal processing timelines.
Step-by-Step Return Process
1. Contact Ka Ling Limited through [email protected] within the applicable return period. Provide the order number, item details, and reason for return.
2. Wait for written return authorization from Ka Ling Limited. Unauthorized returns are not accepted.
3. Pack the Women's Shoes securely in original packaging with all original tags attached. Include the order number inside the package.
4. Ship the package using a trackable service. The buyer completely bears all return shipping costs.
5. Address the package exactly as follows. The recipient must be Ka Ling Limited, the contact phone is +852 5044 1198, and the specific return address is 8 Muk Lun Street, Wong Tai Sin.
6. Send the tracking number to Ka Ling Limited after shipment. Ka Ling Limited inspects the returned item after receipt.
7. Ka Ling Limited approves or rejects the refund after inspection. Approved refunds are processed within the refund timelines stated in this document.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Ka Ling Limited within this 7-day period and provide evidence of the damage or defect. This 7-day damaged goods claim period matches the Terms of Service exactly. Claims submitted after exactly 7 days from receipt are not accepted. Ka Ling Limited may require the item to be returned before approving a replacement or refund.
Non-Returnable Conditions
Items that are used, worn, altered, washed, damaged by the customer, missing original tags, or not in original packaging are not eligible for a no-reason refund. Items returned without authorization are not eligible. Items that fail inspection are not eligible. The customer must ensure the returned Women's Shoes meet all eligibility conditions before shipment. Ka Ling Limited rejects returns that do not meet these conditions.
Contact Information
For shipping and return questions, contact Ka Ling Limited at [email protected] or +852 5044 1198. The company address is 8 Muk Lun Street, Wong Tai Sin. The website is kbcjstiletto.com. The customer must include the order number in all communications.
